{"id":3342,"date":"2026-08-07T16:26:58","date_gmt":"2026-08-07T14:26:58","guid":{"rendered":"https:\/\/www.aqmanager.com\/project-approach\/"},"modified":"2026-09-10T11:43:58","modified_gmt":"2026-09-10T09:43:58","slug":"project-approach","status":"publish","type":"page","link":"https:\/\/www.aqmanager.com\/en\/project-approach\/","title":{"rendered":"Project approach"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-service.blade.php","meta":{"_acf_changed":false,"_yoast_wpseo_title":"Our CMMS & LIMS Project Approach - AQ Manager","_yoast_wpseo_metadesc":"Explore our 4-step project approach: needs analysis, tailored advice, team training, and importing your CMMS or LIMS data.","footnotes":""},"class_list":["post-3342","page","type-page","status-publish","hentry"],"acf":{"hero__title":"CMMS and LIMS software support: our teams by your side, from day one and every day thereafter","hero__text":"Software that works well is one thing. Software backed by a team that understands your business is another. At AQ Manager, support does not stop at go-live: it continues for as long as you use the solution, with the same high standards.  ","hero__link":{"title":"15-day free trial","url":"https:\/\/info.aqmanager.com\/en\/free-trial","target":""},"hero__link_2":{"title":"Request a demo","url":"http:\/\/info.aqmanager.com\/en\/demo-global","target":""},"hero__image":3313,"hero__image_2":3467,"quote__text":"Working with AQ Manager is excellent. We benefit from efficient, responsive customer support, which is particularly appreciated. In addition, your teams\u2019 preliminary analysis of how we operate enabled us to pinpoint our needs precisely and benefit from tailored support.  ","quote__image":3333,"quote__name":"A.L.","quote__job":"Technical Director \u2013 IAGE","workflow__items":null,"services_cards__title":"The 5 steps of our project approach","services_cards__items":[{"services_cards__item_title":"Analysis","services_cards__item_text":"Our project managers will support you in precisely assessing all your needs and drafting an analysis document. It details the overall organization of your department, analyzes your processes, defines interfaces, the configurations to be set up, the prototypes to be produced, and the deployment schedule. ","services_cards__item_link":""},{"services_cards__item_title":"Advice","services_cards__item_text":"Our consultants advise you through the various stages of record codification, building hierarchies, defining workflows, collecting and converting data, defining user profiles, etc.","services_cards__item_link":""},{"services_cards__item_title":"Training","services_cards__item_text":"Whether on site or online, a training consultant is specifically assigned to your project. They will transfer knowledge to administrators and end users. ","services_cards__item_link":""},{"services_cards__item_title":"Data import","services_cards__item_text":"To get your project up and running quickly, our application includes a powerful import engine. Import your data in MS Excel format, text files, and from databases. Our teams can also handle this import, delivering the AQ Manager application with your data already integrated.  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Our support and customer success teams work from our offices in Lille, Chaumont-Gistoux and Pommerloch, as close to you as possible.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">In practical terms, this means consultants who know your project, your industries (pharmaceutical, chemical, food, cosmetics, industry, etc.) and their regulatory constraints, and who respond to you directly, with no detours and no remote subcontracting.<\/span>","workflow__accordion":null,"workflow__numbers":null,"workflow__link":"","workflow__link_variant":"default","workflow__link_2":"","workflow__link_2_variant":"text"},{"workflow__image_side":"left","workflow__image_icon":false,"workflow__image":3313,"workflow__title":"Support that starts with the project approach","workflow__format":"text","workflow__intro":"<span style=\"font-weight: 400;\">Before the first login to the tool, a project manager takes the time to understand your organization: your current processes, your priorities, your on-the-ground constraints. This project approach lays the foundations for everything that follows, from needs analysis to team training, through to on-site presence at go-live.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">It is this first step\u2014demanding and tailored\u2014that builds trust and enables support to continue naturally once the software is deployed.<\/span>","workflow__accordion":null,"workflow__numbers":null,"workflow__link":"","workflow__link_variant":"default","workflow__link_2":"","workflow__link_2_variant":"text"},{"workflow__image_side":"right","workflow__image_icon":false,"workflow__image":3541,"workflow__title":"Two ways to support you day to day","workflow__format":"accordion","workflow__intro":"<span style=\"font-weight: 400;\">Once your solution is in place, two types of follow-up take over, depending on your needs at the time.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">One secures; the other helps you progress. Both reflect the same conviction: the value of CMMS and LIMS software lies as much in its features as in the quality of the relationship around it.<\/span>","workflow__accordion":[{"workflow__acc_label":"Support","workflow__acc_content":"<b>Support<\/b><span style=\"font-weight: 400;\"> covers day-to-day needs: a bug, an update, an urgent question\u2014our teams respond quickly so your software runs smoothly. Four packages are available, from Bronze to Platinum.<\/span>"},{"workflow__acc_label":"Customer success","workflow__acc_content":"<b>Customer success<\/b><span style=\"font-weight: 400;\"> goes further: enabling a new module, optimizing a process, training a growing team. 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