{"id":3644,"date":"2026-07-24T13:28:19","date_gmt":"2026-07-24T11:28:19","guid":{"rendered":"https:\/\/www.aqmanager.com\/cmms-software\/cmms-features\/service-requests\/"},"modified":"2026-09-09T18:28:44","modified_gmt":"2026-09-09T16:28:44","slug":"service-requests","status":"publish","type":"page","link":"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/service-requests\/","title":{"rendered":"Service requests"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3599,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-edito.blade.php","meta":{"_acf_changed":false,"_yoast_wpseo_title":"Service Request Management Software - AQ Manager","_yoast_wpseo_metadesc":"Centralize your service requests in our CMMS: faster processing, optimized scheduling, and real-time tracking to mobilize all your teams.","footnotes":""},"class_list":["post-3644","page","type-page","status-publish","hentry"],"acf":{"software":"gmao","hero__layout":"screenshot","hero__tag":"CMMS features","hero__title":"Service management software: mobilize your teams in real time","hero__text":"Centralize and simplify the creation of service requests with our CMMS software. Provide requesters with an ultra-accessible interface and ensure rapid on-site response! ","hero__link":null,"hero__link_2":null,"hero__image_or_lottie":true,"hero__image":3646,"hero__lottie":null,"blocks":[{"acf_fc_layout":"focus","focus__blocks":[{"acf_fc_layout":"quote_banner","quote__text":"Thanks to AQ Manager CMMS, we can add intervention reports that provide us with a history of all preventive and corrective maintenance interventions.","quote__image":"","quote__name":"S.C.","quote__job":"Maintenance Manager - Synergie CAD"},{"acf_fc_layout":"choice_software","choice_software__title":"Why choose our CMMS for service management?","choice_software__text":"Simplify the receipt, processing, and tracking of your service requests with our 100% customizable, easy-to-use CMMS software.","choice_software__video":"","choice_software__advantages":[{"choice_software_type":"icon","choice_software__advantage_image":3558,"choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"stopwatch"},"choice_software__advantage_title":"Save time and optimize intervention handling","choice_software__advantage_text":"All service requests, <\/span>work orders<\/span><\/a> and <\/span>reports<\/span><\/a> are centralized. Avoid searching through scattered information and handle interventions faster.<\/span>"},{"choice_software_type":"icon","choice_software__advantage_image":"","choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"audit"},"choice_software__advantage_title":"Optimize the scheduling of your interventions","choice_software__advantage_text":"Schedule and allocate your interventions<\/a> and urgent requests among technicians based on their skills, availability, and the priority of operations<\/strong>. Optimize routes to reduce unnecessary travel<\/strong> and improve field efficiency, while tracking your staff\u2019s status in real time. "},{"choice_software_type":"icon","choice_software__advantage_image":"","choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"strategy"},"choice_software__advantage_title":"Ensure real-time traceability of interventions","choice_software__advantage_text":"Each intervention is recorded with its <\/span>detailed history<\/b>: actions performed, technicians, dates, time spent, parts used, etc. Progress is visible at every step. <\/span> "},{"choice_software_type":"icon","choice_software__advantage_image":"","choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"team-screen"},"choice_software__advantage_title":"Streamline coordination and communication","choice_software__advantage_text":"Improve<\/span> coordination<\/b> among your teams and <\/span>communication<\/b> internally and externally with your requesters. Each activity can trigger <\/span>alerts<\/b> to end customers at the different stages of progress of their interventions.<\/span>"}]}]},{"acf_fc_layout":"advantages","advantages__title":"How does service request management work in our CMMS?","advantages__advantages":[{"advantages__advantage_title":"Channels for creating service requests","advantages__advantage_text":"Accessible to an unlimited number of users, AQ Manager CMMS integrates with all your processes: <\/span>manual entry<\/b> via the web or mobile interface, <\/span>automatic data capture<\/b> from equipment via <\/span>fault code or API<\/b>, or direct conversion of an incoming email into a service request. Each requester creates their ticket through the channel that suits them. <\/span> ","advantages__advantage_type":"image","advantages__advantage_image":3650,"advantages__advantage_lottie":""},{"advantages__advantage_title":"Mapping and navigation via an interactive plan","advantages__advantage_text":"From the <\/span>site\u2019s digital floor plan<\/b>, easily navigate from one level to another, target production lines, select the machine, and open the request directly. A <\/span>search tree<\/span><\/a> also makes it possible to quickly find any piece of equipment. View and schedule your interventions and routes directly on a <\/span>Google Maps<\/b> map thanks to <\/span>online mapping.<\/span><\/a>","advantages__advantage_type":"image","advantages__advantage_image":3647,"advantages__advantage_lottie":""},{"advantages__advantage_title":"The requester portal and reports","advantages__advantage_text":"Provide your internal or external requesters with <\/span>a portal<\/b> where they can create their request and track the progress of their intervention in real time. Each closed intervention feeds <\/span>comprehensive reports<\/b> and <\/span>dynamic dashboards.<\/span><\/a>","advantages__advantage_type":"image","advantages__advantage_image":3648,"advantages__advantage_lottie":""},{"advantages__advantage_title":"The field mobile app","advantages__advantage_text":"Scan a <\/span>barcode or QR code label<\/b> to identify the equipment, use <\/span>voice dictation<\/b> to describe the intervention, <\/span>annotate <\/b>photos taken on site directly, and view the machine\u2019s full history. <\/span>Generating repair quotes<\/span><\/a> from <\/span>the mobile app<\/span><\/a> also enables fast, real-time decision-making.<\/span>","advantages__advantage_type":"lottie","advantages__advantage_image":"","advantages__advantage_lottie":3533}]},{"acf_fc_layout":"workflow","workflow__items":[{"workflow__image_side":"left","workflow__image_icon":false,"workflow__image":3467,"workflow__title":"From after-sales service to customer relationship management","workflow__format":"text","workflow__intro":"AQ Manager also covers after-sales service management and the management of <\/span>maintenance contracts<\/span><\/a>. <\/span> ","workflow__accordion":null,"workflow__numbers":null,"workflow__link":"","workflow__link_variant":"default","workflow__link_2":"","workflow__link_2_variant":"text"}]},{"acf_fc_layout":"testimonials","testimonials__title":"","testimonials__cases_link":"","testimonials__featured":null,"testimonials__quotes":null,"testimonials__reviews":null},{"acf_fc_layout":"cta","cta__tag":"","cta__title":"","cta__text":"","cta__link":"","cta__button_type":"default","cta__link_2":""},{"acf_fc_layout":"wheel","wheel__title":"","wheel__style":"default"},{"acf_fc_layout":"numbers","numbers_numbers__title":"","numbers_numbers":null},{"acf_fc_layout":"faq","faq__items":[{"faq__question":"What is maintenance management software (CMMS)?","faq__answer":"CMMS software (Computerized Maintenance Management System) is an IT tool that centralizes and structures all your maintenance activities. It brings together, in a single interface, equipment fleet management, intervention scheduling, work order tracking, spare parts inventory management, and many other features.<\/span>\n\nBeyond operational management, a CMMS enables you to justify all your decisions: it provides concrete indicators to support decision-making and guide your maintenance strategy.<\/span>"},{"faq__question":"What is service management software?","faq__answer":"Service management software centralizes the entire lifecycle of a service request: from creation to closure, including scheduling and on-site execution. It enables your maintenance teams to receive, process, and track each intervention from a single tool, accessible on desktop and mobile. <\/span>"},{"faq__question":"Which features are essential in service management software?","faq__answer":"Good service management software should cover multichannel request creation, automatic scheduling of interventions and resources, workflows, work orders, field technician management, reporting, and the mobile app. Maintenance contract management and integration with other systems are also important criteria depending on your organization. <\/span>"},{"faq__question":"How do I choose the right service management software for my company?","faq__answer":"It obviously depends on the size of your teams (single-site or multi-site), the type of model chosen (SaaS license or purchase), the support contract, the number of features, etc. Choose a customizable tool that is easy to use for both your field technicians and your requesters, and that can integrate securely with your existing systems via APIs. <\/span>\n\nEnd-to-end support for your teams by in-house trainer-consultants from the publishing company is extremely important to the success of your project. <\/span> "},{"faq__question":"What are the benefits of digitizing intervention management?","faq__answer":"Digitizing intervention management makes it possible to:<\/span>\n