{"id":3644,"date":"2026-07-24T13:28:19","date_gmt":"2026-07-24T11:28:19","guid":{"rendered":"https:\/\/www.aqmanager.com\/cmms-software\/cmms-features\/service-requests\/"},"modified":"2026-09-24T16:48:56","modified_gmt":"2026-09-24T14:48:56","slug":"service-requests","status":"publish","type":"page","link":"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/service-requests\/","title":{"rendered":"Service requests"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":6038,"parent":3599,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-edito.blade.php","meta":{"_acf_changed":false,"_yoast_wpseo_title":"Service Request Management Software - AQ Manager","_yoast_wpseo_metadesc":"Centralize your service requests in our CMMS: faster processing, optimized scheduling, and real-time tracking to mobilize all your teams.","footnotes":""},"class_list":["post-3644","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"software":"gmao","hero__layout":"screenshot","hero__tag":"CMMS features","hero__title":"Service management software: mobilize your teams in real time","hero__text":"Centralize and simplify the creation of service requests with our CMMS software. Provide requesters with an ultra-accessible interface and ensure rapid on-site response!","hero__link":"","hero__link_2":"","hero__image_or_lottie":true,"hero__image":5533,"hero__lottie":null,"blocks":[{"acf_fc_layout":"focus","focus__blocks":[{"acf_fc_layout":"quote_banner","quote__text":"Thanks to AQ Manager CMMS, we can add intervention reports that provide us with a history of all preventive and corrective maintenance interventions.","quote__image":"","quote__name":"S.C.","quote__job":"Maintenance Manager - Synergie CAD"},{"acf_fc_layout":"choice_software","choice_software__title":"Why choose our CMMS for service management?","choice_software__text":"Simplify the receipt, processing, and tracking of your service requests with our 100% customizable, easy-to-use CMMS software.","choice_software__video":"","choice_software__advantages":[{"choice_software_type":"icon","choice_software__advantage_image":3558,"choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"stopwatch"},"choice_software__advantage_title":"Save time and optimize intervention handling","choice_software__advantage_text":"<span style=\"font-weight: 400;\">All service requests, <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/work-orders\/\"><span style=\"font-weight: 400;\">work orders<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/work-order-reports\/\"><span style=\"font-weight: 400;\">reports<\/span><\/a><span style=\"font-weight: 400;\"> are centralized. Avoid searching through scattered information and handle interventions faster.<\/span>"},{"choice_software_type":"icon","choice_software__advantage_image":"","choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"audit"},"choice_software__advantage_title":"Optimize the scheduling of your interventions","choice_software__advantage_text":"<a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/planning-for-work-equipment-and-technicians\/\">Schedule and allocate your interventions<\/a> and urgent requests among technicians based on their skills, availability, and the<strong> priority of operations<\/strong>. Optimize routes to <strong>reduce unnecessary travel<\/strong> and improve field efficiency, while tracking your staff\u2019s status in real time."},{"choice_software_type":"icon","choice_software__advantage_image":"","choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"strategy"},"choice_software__advantage_title":"Ensure real-time traceability of interventions","choice_software__advantage_text":"<span style=\"font-weight: 400;\">Each intervention is recorded with its <\/span><b>detailed history<\/b><span style=\"font-weight: 400;\">: actions performed, technicians, dates, time spent, parts used, etc. Progress is visible at every step. <\/span>"},{"choice_software_type":"icon","choice_software__advantage_image":"","choice_software__advantage_lottie":"","choice_software__advantage_icon":{"type":"ui_icons","value":"team-screen"},"choice_software__advantage_title":"Streamline coordination and communication","choice_software__advantage_text":"<span style=\"font-weight: 400;\">Improve<\/span><b> coordination<\/b><span style=\"font-weight: 400;\"> among your teams and <\/span><b>communication<\/b><span style=\"font-weight: 400;\"> internally and externally with your requesters. Each activity can trigger <\/span><b>alerts<\/b><span style=\"font-weight: 400;\"> to end customers at the different stages of progress of their interventions.<\/span>"}]}]},{"acf_fc_layout":"advantages","advantages__title":"How does service request management work in our CMMS?","advantages__advantages":[{"advantages__advantage_title":"Channels for creating service requests","advantages__advantage_text":"<span style=\"font-weight: 400;\">Accessible to an unlimited number of users, AQ Manager CMMS integrates with all your processes: <\/span><b>manual entry<\/b><span style=\"font-weight: 400;\"> via the web or mobile interface, <\/span><b>automatic data capture<\/b><span style=\"font-weight: 400;\"> from equipment via <\/span><b>fault code or API<\/b><span style=\"font-weight: 400;\">, or direct conversion of an incoming email into a service request. Each requester creates their ticket through the channel that suits them. <\/span>","advantages__advantage_type":"image","advantages__advantage_image":5534,"advantages__advantage_lottie":""},{"advantages__advantage_title":"Mapping and navigation via an interactive plan","advantages__advantage_text":"<span style=\"font-weight: 400;\">From the <\/span><b>site\u2019s digital floor plan<\/b><span style=\"font-weight: 400;\">, easily navigate from one level to another, target production lines, select the machine, and open the request directly. A <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/asset-hierarchy\/\"><span style=\"font-weight: 400;\">search tree<\/span><\/a><span style=\"font-weight: 400;\"> also makes it possible to quickly find any piece of equipment. View and schedule your interventions and routes directly on a <\/span><b>Google Maps<\/b><span style=\"font-weight: 400;\"> map thanks to <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/mapping\/\"><span style=\"font-weight: 400;\">online mapping.<\/span><\/a>","advantages__advantage_type":"image","advantages__advantage_image":5535,"advantages__advantage_lottie":""},{"advantages__advantage_title":"The requester portal and reports","advantages__advantage_text":"<span style=\"font-weight: 400;\">Provide your internal or external requesters with <\/span><b>a portal<\/b><span style=\"font-weight: 400;\"> where they can create their request and track the progress of their intervention in real time. Each closed intervention feeds <\/span><b>comprehensive reports<\/b><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/dashboards\/\"><span style=\"font-weight: 400;\">dynamic dashboards.<\/span><\/a>","advantages__advantage_type":"image","advantages__advantage_image":5536,"advantages__advantage_lottie":""},{"advantages__advantage_title":"The field mobile app","advantages__advantage_text":"<span style=\"font-weight: 400;\">Scan a <\/span><b>barcode or QR code label<\/b><span style=\"font-weight: 400;\"> to identify the equipment, use <\/span><b>voice dictation<\/b><span style=\"font-weight: 400;\"> to describe the intervention, <\/span><b>annotate <\/b><span style=\"font-weight: 400;\">photos taken on site directly, and view the machine\u2019s full history. <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/customer-quotes-and-orders\/\"><span style=\"font-weight: 400;\">Generating repair quotes<\/span><\/a><span style=\"font-weight: 400;\"> from <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/mobile-cmms\/\"><span style=\"font-weight: 400;\">the mobile app<\/span><\/a><span style=\"font-weight: 400;\"> also enables fast, real-time decision-making.<\/span>","advantages__advantage_type":"lottie","advantages__advantage_image":"","advantages__advantage_lottie":5500}]},{"acf_fc_layout":"workflow","workflow__items":[{"workflow__image_side":"left","workflow__image_icon":false,"workflow__image":3467,"workflow__title":"From after-sales service to customer relationship management","workflow__format":"text","workflow__intro":"<span style=\"font-weight: 400;\">AQ Manager also covers after-sales service management and the management of <\/span><a href=\"https:\/\/www.aqmanager.com\/en\/cmms-software\/cmms-features\/maintenance-contract-and-subcontractor-management\/\"><span style=\"font-weight: 400;\">maintenance contracts<\/span><\/a><span style=\"font-weight: 400;\">. <\/span>","workflow__accordion":null,"workflow__numbers":null,"workflow__link":"","workflow__link_variant":"default","workflow__link_2":"","workflow__link_2_variant":"text"}]},{"acf_fc_layout":"testimonials","testimonials__title":"","testimonials__cases_link":"","testimonials__featured":null,"testimonials__quotes":null,"testimonials__reviews":null},{"acf_fc_layout":"cta","cta__tag":"","cta__title":"","cta__text":"","cta__link":"","cta__button_type":"default","cta__link_2":""},{"acf_fc_layout":"webinar","webinar__tag":"","webinar__title":"","webinar__label":"","webinar__link":null},{"acf_fc_layout":"wheel","wheel__title":"","wheel__style":"default"},{"acf_fc_layout":"numbers","numbers_numbers__title":"","numbers_numbers":null},{"acf_fc_layout":"faq","faq__items":[{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""},{"faq__question":"","faq__answer":""}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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