{"id":3879,"date":"2026-06-24T09:01:44","date_gmt":"2026-06-24T07:01:44","guid":{"rendered":"https:\/\/www.aqmanager.com\/services\/customer-service\/"},"modified":"2026-06-24T09:01:44","modified_gmt":"2026-06-24T07:01:44","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.aqmanager.com\/en\/services\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3459,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-support.blade.php","meta":{"_acf_changed":false,"_yoast_wpseo_title":"AQ Manager Customer Service: LIMS\/CMMS Support","_yoast_wpseo_metadesc":"Contact AQ Manager Support: ask your LIMS or CMMS questions, get a quick response, and discover our customized support and assistance contracts.","footnotes":""},"class_list":["post-3879","page","type-page","status-publish","hentry"],"acf":{"hero__title":"Our Software Support: Responsive and Committed to Your Success","hero__text":"Have a question, or a need for evolution or optimization for your LIMS or CMMS software? Our team supports you to ensure the continuity and performance of your tools. ","contact__title":"Access AQ Manager Online Support","contact__text":"Do you already have access to our AQ Manager online support?","contact__login_link":{"title":"Log In","url":"https:\/\/www.aqmanager.net\/","target":""},"contact__bottom_text":"Our CMMS<\/span><\/strong> and LIMS<\/span><\/strong> software is developed to meet your needs while remaining intuitive and easy to use. Our support adheres to this principle and will provide you with a simple and always tailored response to your specific situation. ","contact__form_title":"Do you have a project?","contact__form_subtitle":"Leave us your contact details and an expert will call you back within 24 hours.","contact__form_cf7":"431","contact__rgpd":"AQ Manager needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. ","contacts__title":"Contact Our Support","contacts__text":"A question, a request for assistance? Our team is here to help and will respond as quickly as possible. ","contacts__list":[{"contacts__item_label":"By email","contacts__item_link":{"title":"support@www.aqmanager.com","url":"mailto:support@www.aqmanager.com","target":""}},{"contacts__item_label":"Belgium","contacts__item_link":{"title":"+32 (0)10 68 72 90","url":"tel:+3210687290","target":""}},{"contacts__item_label":"France","contacts__item_link":{"title":"+33 (0)3 59 00 90 26","url":"tel:+33359009026","target":""}},{"contacts__item_label":"Luxembourg","contacts__item_link":{"title":"+352 26 58 12 29","url":"tel:+35226581229","target":""}}],"contacts__card_title":"Save time and download TeamViewer now","contacts__card_text":"Our support may need to connect remotely to your workstations. To do this, we use the secure TeamViewer solution. ","contacts__card_link":{"title":"Download TeamViewer","url":"https:\/\/www.teamviewer.com\/fr\/telecharger\/","target":"_blank"},"workflow__items":[{"workflow__image_side":"right","workflow__image_icon":false,"workflow__image":3467,"workflow__title":"Support tailored to your challenges","workflow__format":"accordion","workflow__intro":"Every project is unique, and we ensure that every decision has the best impact for you.","workflow__accordion":[{"workflow__acc_label":"Software Implementation","workflow__acc_content":"Our project managers guide you step-by-step to ensure your software is operational quickly and without interrupting your activities."},{"workflow__acc_label":"Custom Configuration","workflow__acc_content":"Every parameter is designed to align with your organization, your working methods, and to simplify your teams' daily tasks."},{"workflow__acc_label":"Targeted Training","workflow__acc_content":"Your teams quickly become autonomous thanks to concrete, practical training tailored to their daily work."},{"workflow__acc_label":"Continuous Optimization","workflow__acc_content":"Together, we identify opportunities for improvement and show you how to get the most out of your software."},{"workflow__acc_label":"Flexible Evolutions","workflow__acc_content":"Your needs change? We evolve your tools to keep them aligned with your objectives. "},{"workflow__acc_label":"Daily and Personalized Support","workflow__acc_content":"Each of your questions receives a clear answer adapted to your context, so your teams can progress with confidence."}],"workflow__numbers":null,"workflow__link":null,"workflow__link_variant":"default","workflow__link_2":null,"workflow__link_2_variant":"text"},{"workflow__image_side":"left","workflow__image_icon":false,"workflow__image":3313,"workflow__title":"Responsive, Human, and Expert Support","workflow__format":"text","workflow__intro":"Behind every step, our in-house support ensures your projects progress smoothly:\n
    \n \t
  • Quickly resolve anomalies<\/li>\n \t
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  • Remotely update your software<\/li>\n \t
  • Evolve your functionalities<\/li>\n \t
  • Direct phone assistance<\/li>\n<\/ul>\nOur support is in-house to intervene quickly and accurately, without going through an external call center.","workflow__accordion":null,"workflow__numbers":null,"workflow__link":null,"workflow__link_variant":"default","workflow__link_2":null,"workflow__link_2_variant":"text"}],"testimonials__title":"They trust us","testimonials__cases_link":{"title":"View our client cases","url":"https:\/\/www.aqmanager.com\/en\/resources\/?type=case-study","target":""},"testimonials__featured":[{"testimonials__featured_video":"https:\/\/www.youtube.com\/watch?v=e9KmK0h8wFk","testimonials__featured_image":"","testimonials__featured_logo":3310,"testimonials__featured_quote":"\"When we developed AQ Manager in Portugal, we organized several remote training sessions. They were very well received, especially those on the Dashboard.\"","testimonials__featured_name":"Jordi Patot","testimonials__featured_society":"DIAM Bouchage"}],"testimonials__quotes":[{"testimonials__quote_logo":3580,"testimonials__quote_text":"\"The initial problem was to ensure the traceability of our teams' services. Previously, tracking was done on paper: each cleaning agent had to manually indicate their arrival time and interventions. The objective was therefore to facilitate this tracking, especially for sensitive sectors such as pharmaceuticals.\"","testimonials__quote_name":"David Djaouigmao","testimonials__quote_society":"GSF"},{"testimonials__quote_logo":3581,"testimonials__quote_text":"\"The initial problem was to facilitate our intervention planning and our management of spare parts stock. We chose AQ Manager's Full Web CMMS, as it is a solution that perfectly meets all our expectations in terms of maintenance and security.\"","testimonials__quote_name":"Micka\u00ebl Freyermuth","testimonials__quote_society":"DIAM"},{"testimonials__quote_logo":3582,"testimonials__quote_text":"\"Your CMMS software solution integrates into our daily routine. Word or Excel documents have been gradually eliminated. All incident report templates or work authorizations are now directly associated with workflows and maintenance intervention requests.\"","testimonials__quote_name":"D.S. and A.V.","testimonials__quote_society":"EBRC"}],"testimonials__reviews":null,"cta__tag":"","cta__title":"","cta__text":"","cta__link":null,"cta__button_type":"default","cta__link_2":null,"contracts__title":"Our Service Contracts: Assistance & Support<\/span>","contracts__intro":"To fully leverage your software and secure your projects, we offer two complementary contracts. Two levels of commitment designed to sustainably secure your environment and boost your organization's performance. ","contracts__cards":[{"contracts__card_title":"Assistance Contract","contracts__card_subtitle":"The guarantee of a reliable and stable system","contracts__card_text":"Choose your plan: Bronze, Silver, Gold, or Platinum \u2013 4 levels to ensure the stability, security, and performance of your solution.\n
      \n \t
    • Personalized access to your client portal<\/li>\n \t
    • Online management of support requests<\/li>\n \t
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      • Continuous support (throughout the year) or \u00e0 la carte (when the need arises)<\/li>\n \t
      • Personalized configuration of the client environment: workflows, reports, user management, etc.<\/li>\n \t
      • Assistance with screen customization, menu creation, and statistical analysis<\/li>\n \t
      • Drafting and updating procedures, testing in client environment, and massive data management<\/li>\n \t
      • Comprehensive technical support for server configuration, backups, port opening, and environment restoration.<\/li>\n<\/ul>\nAn expert is always by your side to configure, advise, and train, at the pace of your priorities!","contracts__card_link":{"title":"Request a demo","url":"https:\/\/info.aqmanager.com\/demo-global","target":""}}]},"yoast_head":"\nAQ Manager Customer Service: LIMS\/CMMS Support<\/title>\n<meta name=\"description\" content=\"Contact AQ Manager Support: ask your LIMS or CMMS questions, get a quick response, and discover our customized support and assistance contracts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aqmanager.com\/en\/services\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AQ Manager Customer Service: 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