{"id":2177,"date":"2021-06-16T10:28:01","date_gmt":"2021-06-16T08:28:01","guid":{"rendered":"https:\/\/www.aqmanager.com\/gsf\/"},"modified":"2021-08-17T10:56:20","modified_gmt":"2021-08-17T08:56:20","slug":"gsf","status":"publish","type":"post","link":"https:\/\/www.aqmanager.com\/en\/gsf\/","title":{"rendered":"GSF"},"content":{"rendered":"

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Interview with M. David DJAOUI<\/h1>\n

Project manager at GSF<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1622473733058{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_single_image image=”2181″ img_size=”full”][\/vc_column][\/vc_row][vc_row gap=”30″ equal_height=”yes” css=”.vc_custom_1622531380766{margin-bottom: 30px !important;}”][vc_column width=”2\/3″][vc_single_image image=”2179″ img_size=”800×533″ alignment=”center”][vc_column_text css=”.vc_custom_1628240785124{margin-right: 5px !important;margin-left: 5px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;border-left-color: #6996e7 !important;border-left-style: solid !important;border-right-color: #6996e7 !important;border-right-style: solid !important;border-top-color: #6996e7 !important;border-top-style: solid !important;border-bottom-color: #6996e7 !important;border-bottom-style: solid !important;border-radius: 20px !important;}”]Established in Paris in 1963, the GSF group is a cleaning, hygiene and associated services company that operates in a large number of sectors (airports, food-processing, manufacturing, logistics, nuclear, etc.). The group currently employs a workforce in excess of 35,000 located in France and at various international sites.<\/p>\n

Priding itself on being close both to its staff and its customers, GSF is first and foremost a people-based company, placing a great deal of importance on values such as quality, proximity, accountability and independence.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-sm vc_hidden-xs”][vc_widget_sidebar show_bg=”false” sidebar_id=”sidebar_4″][\/vc_column][\/vc_row][vc_row gap=”20″ css=”.vc_custom_1628237958751{padding-bottom: 50px !important;}”][vc_column width=”3\/5″]

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Improving the traceability of the work carried out by its teams<\/h2>\n

\u201cThe basic issue was to provide traceability for the work carried out by our teams,\u201d says Mr Djaoui. \u201cPreviously, they were tracked on paper, with each cleaning agent keeping a manual record of the time he or she was on site and the work done. So the aim was to make this traceability easier, particularly in more sensitive sectors such as pharmaceuticals.\u201d<\/p>\n

GSF went looking for a solution that would give it a reliable method of tracking the work carried out. Despite the relatively short deadlines involved, the company took the time to analyse the market before opting finally for the GMAO Full Web solution from AQ Manager. \u201cThere were various elements behind this choice,\u201d details Mr Djaoui:<\/p>\n

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  • The solution itself, for its ease of use and simple way it can be set<\/li>\n
  • The presentation of GMAO, made by the manager AQ Manager and prototyped with details specific to GSF<\/li>\n
  • The people values of AQ Manager were close to those of GSF in terms of the importance granted to the human and family-related side of the business<\/li>\n<\/ul>\n

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    A CMMS that\u2019s easy to use and totally suited to their needs<\/h2>\n

    As you would expect, a few adjustments were necessary for this project. Basically, AQ Manager\u2019s CMMS is a maintenance management software package geared to tracking equipment and premises \u2013 and not just the cleaning work, which is the case for GSF. \u201cBut the teams at AQ Manager modified it so that it fits in perfectly with the constraints of the cleaning sector, as well as with the specifications of our customers.\u201d<\/p>\n

    CMMS Full Web was also tweaked to cover GSF\u2019s associated services, which is totally the case now. \u201cFinally, we particularly appreciated how easy the AQ Manager solution is to use and set up. Being able to personalise it to fit in with our company was also a plus.\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle” bg_type=”bg_color” bg_override=”ex-full” css=”.vc_custom_1628237081449{padding-top: 30px !important;padding-bottom: 30px !important;}” bg_color_value=”rgba(33,33,33,0.05)”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

    New contracts won; easier customer communication<\/h2>\n

    \u201cThe AQ Manager GMAO Full Web solution has enabled us to win new contracts from customers wanting a computer traceability tool like the one we have introduced. It has also made communication easier with our customers by enabling them to access their reporting data directly and at any time.\u201d<\/p>\n

    GMAO Full Web saves huge amounts of time for the GSF teams, which no longer have to systematically compile and send reports by e-mail. It also saves time for customers, who receive information in real-time about the work done. All of the performance indicators are now centralised in AQ Manager, which restricts the sources of information.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

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    Responsive support service<\/h2>\n

    \u201cWhether it\u2019s with the sales team, consultants\/trainers or aftersales people, our relationship with AQ Manager is excellent. We particularly appreciate the responsiveness of their support team.\u201d[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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    CMMS from AQ Manager: a scalable solution<\/h2>\n

    In the future the GSF group intends to continue the opportunities provided by the CMMS from AQ Manager by interfacing it with other tools. \u201cFor example, why not link the AQ Manager software to the customer satisfaction surveys conducted based on smileys so that we can introduce new procedures when we receive too many negative responses?\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=”15″ content_placement=”middle” css_animation=”fadeInUp” bg_type=”bg_color” bg_override=”ex-full” bg_color_value=”#6896e7″ css=”.vc_custom_1628237285672{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column offset=”vc_col-lg-8″][vc_column_text css_animation=”fadeIn” el_class=”custom-white”]<\/p>\n

    We would be delighted to discuss your needs and future plans with you<\/h3>\n

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