CMMS and LIMS software support: our teams by your side, from day one and every day thereafter

Software that works well is one thing. Software backed by a team that understands your business is another. At AQ Manager, support does not stop at go-live: it continues for as long as you use the solution, with the same high standards.

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Équipe du laboratoire IAGE en session de formation autour de leurs ordinateurs

Working with AQ Manager is excellent. We benefit from efficient, responsive customer support, which is particularly appreciated. In addition, your teams’ preliminary analysis of how we operate enabled us to pinpoint our needs precisely and benefit from tailored support.

A.L.

Technical Director – IAGE

The 5 steps of our project approach

Analysis

Our project managers will support you in precisely assessing all your needs and drafting an analysis document. It details the overall organization of your department, analyzes your processes, defines interfaces, the configurations to be set up, the prototypes to be produced, and the deployment schedule.

Advice

Our consultants advise you through the various stages of record codification, building hierarchies, defining workflows, collecting and converting data, defining user profiles, etc.

Training

Whether on site or online, a training consultant is specifically assigned to your project. They will transfer knowledge to administrators and end users.

Data import

To get your project up and running quickly, our application includes a powerful import engine. Import your data in MS Excel format, text files, and from databases. Our teams can also handle this import, delivering the AQ Manager application with your data already integrated.

Customer support

Our support takes your situation and the deployment of our solutions within your company into account, in order to provide an appropriate answer to each of your questions.

Our activities in a few figures

1450

supported companies

years of expertise

countries covered

+10 000

unique users per month

They trust us

"When we deployed AQ Manager in Portugal, several remote training sessions were organized. They were very well received, especially those dedicated to the Dashboard. This transition was primarily supported by solid human assistance from both sides."

J.P. DIAM Bouchage

View our client cases

Thanks to the transfer of skills during this collaboration, we learned a great deal (…), and we also gained solid knowledge to manage the software on a daily basis and develop the form without any intervention on your part.

D.S. ERBC

Bandeau de logos de clients d'AQ Manager en noir et blanc

Thanks to the pedagogy and good communication of your teams, we benefit from a visual tool that meets our expectations!

T.B. Helio Print

Customer support is intuitive and responsive: simply submit the request electronically, it is recorded, and we are quickly recontacted.

L.D. UCLouvain

Interested?

Test our solutions now!

With AQ Manager, your teams and tools connect for a fluid, organized, and highly efficient workday!

15-day free trial Request a demo

Participants réunis en salle pour une présentation projetée sur grand écran

Teams based in France, Belgium and Luxembourg

No offshored call center, no contact person discovering your file with every exchange. Our support and customer success teams work from our offices in Lille, Chaumont-Gistoux and Pommerloch, as close to you as possible.

In practical terms, this means consultants who know your project, your industries (pharmaceutical, chemical, food, cosmetics, industry, etc.) and their regulatory constraints, and who respond to you directly, with no detours and no remote subcontracting.

Support that starts with the project approach

Before the first login to the tool, a project manager takes the time to understand your organization: your current processes, your priorities, your on-the-ground constraints. This project approach lays the foundations for everything that follows, from needs analysis to team training, through to on-site presence at go-live.

It is this first step—demanding and tailored—that builds trust and enables support to continue naturally once the software is deployed.

Antoine et Benoit, du laboratoire IAGE, devant un écran du logiciel LIMS

Two ways to support you day to day

Once your solution is in place, two types of follow-up take over, depending on your needs at the time.

One secures; the other helps you progress. Both reflect the same conviction: the value of CMMS and LIMS software lies as much in its features as in the quality of the relationship around it.

Support covers day-to-day needs: a bug, an update, an urgent question—our teams respond quickly so your software runs smoothly. Four packages are available, from Bronze to Platinum.

Collaborateurs échangeant autour d'un café lors d'une pause

A family business designed to stay close to its customers

Founded nearly 30 years ago by Jean-Pierre Ravez, AQ Manager remains a human-sized company, even after supporting more than 1,450 sites in 35 countries. This proximity is not a marketing argument: it is an organizational choice that enables us to understand the real constraints of each maintenance team and respond to them.