AQ Manager Services and Support
The success of your project is our priority. Through our project approach, our teams of consultants and trainers advise you during the study and analysis phases of your needs, specific adaptations, configuration assistance, and user training.
The collaboration with AQ Manager is excellent. We benefit from efficient and responsive customer support, which is particularly appreciated. Furthermore, the preliminary analysis of our operations by your teams allowed us to target our needs precisely and benefit from tailored support.
A.L.
Technical Director – IAGE
Our Project Approach: The Key to Your Success
1
Analysis
Our project managers will work with you to study all your needs in detail and prepare an analysis document. This document details the general organization of your department, analyzes your processes, defines interfaces, configurations to be set up, prototypes to be created, and the deployment schedule.
2
Advice
Our consultants advise you through the various stages of record codification, building hierarchies, defining workflows, collecting and converting data, defining user profiles, etc.
3
Training
Whether on site or online, a training consultant is specifically assigned to your project. They will transfer knowledge to administrators and end users.
4
Data import
To get your project up and running quickly, our application includes a powerful import engine. Import your data in MS Excel format, text files, and from databases. Our teams can also handle this import, delivering the AQ Manager application with your data already integrated.
5
Customer support
Our support takes your situation and the deployment of our solutions within your company into account, in order to provide an appropriate answer to each of your questions.
Key Figures
95%
Request Resolution
98%
Issue Management
91%
Training Satisfaction
They trust us
"When we deployed AQ Manager in Portugal, several remote training sessions were organized. They were very well received, especially those dedicated to the Dashboard. This transition was primarily supported by solid human assistance from both sides."
J.P.
DIAM Bouchage
Thanks to the transfer of skills during this collaboration, we learned a great deal (…), and we also gained solid knowledge to manage the software on a daily basis and develop the form without any intervention on your part.
D.S.
ERBC
Thanks to the pedagogy and good communication of your teams, we benefit from a visual tool that meets our expectations!
T.B.
Helio Print
Customer support is intuitive and responsive: simply submit the request electronically, it is recorded, and we are quickly recontacted.
L.D.
UCLouvain
Interested?
Test our solutions now!
With AQ Manager, your teams and tools connect for a fluid, organized, and highly efficient workday!
Specific Customizations
To have a tool fully adapted to your project and your business, our LIMS and CMMS software solutions are scalable and can be enhanced with various management modules. To help you determine which ones to integrate into your software, our teams are here to listen.
Integration with Other Applications
Our maintenance and laboratory tools integrate easily with your ERP, MRP, accounting software, supervisory software, QMS, laboratory instruments, etc.
Support Contract vs. Guidance Contract
We are committed to creating tailored support, calibrating our solutions to precisely meet your current requirements and priorities.
Support Contract
Simplify Your Software Management
With the 4 levels of our contract (Bronze, Silver, Gold, and Platinum), ensure stability, security, and performance throughout your project:
- Personalized access to your customer portal
- Online management of your support requests
- A comprehensive documentation platform
- New software versions included
- Responsive customer support by phone, especially in emergencies
Guidance Contract
Optimize Your Practices and Progress Continuously
Go further with a dedicated expert to evolve your software environment, according to your needs (annual or à la carte support):
- Personalized configuration of your environment
- Assistance with screen and menu customization
- Creation of advanced statistical analyses
- Drafting and updating procedures
- Testing in client environment and bulk data management
- Comprehensive technical support
