Our Software Support: Responsive and Committed to Your Success

Have a question, or a need for evolution or optimization for your LIMS or CMMS software? Our team supports you to ensure the continuity and performance of your tools.

15-day free trial Request a demo

Access AQ Manager Online Support

Do you already have access to our AQ Manager online support?

Our CMMS and LIMS software is developed to meet your needs while remaining intuitive and easy to use. Our support adheres to this principle and will provide you with a simple and always tailored response to your specific situation.

Do you have a project?

Leave us your contact details and an expert will call you back within 24 hours.

Contact Our Support

A question, a request for assistance? Our team is here to help and will respond as quickly as possible.

By email support@www.aqmanager.com

Belgium +32 (0)10 68 72 90

France +33 (0)3 59 00 90 26

Luxembourg +352 26 58 12 29

Save time and download TeamViewer now

Our support may need to connect remotely to your workstations. To do this, we use the secure TeamViewer solution.

Download TeamViewer

Support tailored to your challenges

Every project is unique, and we ensure that every decision has the best impact for you.

Our project managers guide you step-by-step to ensure your software is operational quickly and without interrupting your activities.

Équipe du laboratoire IAGE en session de formation autour de leurs ordinateurs

Responsive, Human, and Expert Support

Behind every step, our in-house support ensures your projects progress smoothly:

Quickly resolve anomalies
Deliver and install corrective patches
Remotely update your software
Evolve your functionalities
Direct phone assistance

Our support is in-house to intervene quickly and accurately, without going through an external call center.

They trust us

"When we developed AQ Manager in Portugal, we organized several remote training sessions. They were very well received, especially those on the Dashboard."

Jordi Patot DIAM Bouchage

View our client cases

"The initial problem was to ensure the traceability of our teams' services. Previously, tracking was done on paper: each cleaning agent had to manually indicate their arrival time and interventions. The objective was therefore to facilitate this tracking, especially for sensitive sectors such as pharmaceuticals."

David Djaouigmao GSF

"The initial problem was to facilitate our intervention planning and our management of spare parts stock. We chose AQ Manager's Full Web CMMS, as it is a solution that perfectly meets all our expectations in terms of maintenance and security."

Mickaël Freyermuth DIAM

"Your CMMS software solution integrates into our daily routine. Word or Excel documents have been gradually eliminated. All incident report templates or work authorizations are now directly associated with workflows and maintenance intervention requests."

D.S. and A.V. EBRC

Interested?

Test our solutions now!

With AQ Manager, your teams and tools connect for a fluid, organized, and highly efficient workday!

15-day free trial Request a demo

Our Service Contracts: Assistance & Support

To fully leverage your software and secure your projects, we offer two complementary contracts. Two levels of commitment designed to sustainably secure your environment and boost your organization's performance.

Assistance Contract

The guarantee of a reliable and stable system

Choose your plan: Bronze, Silver, Gold, or Platinum – 4 levels to ensure the stability, security, and performance of your solution.

Personalized access to your client portal
Online management of support requests
A documentation platform
New software versions
Customer support by phone or for emergencies

Your software evolves, saves you time, and your teams focus on what matters most: their productivity.

Request a demo

Support Contract

Optimize your start and provide continuous support

We support you online, quickly and according to your needs. With our support contract, you benefit from expertise, flexibility, and unwavering assistance to make the right decisions.

Continuous support (throughout the year) or à la carte (when the need arises)
Personalized configuration of the client environment: workflows, reports, user management, etc.
Assistance with screen customization, menu creation, and statistical analysis
Drafting and updating procedures, testing in client environment, and massive data management
Comprehensive technical support for server configuration, backups, port opening, and environment restoration.

An expert is always by your side to configure, advise, and train, at the pace of your priorities!

Request a demo