Interview with Mr. David DJAOUI

Project Manager at GSF

Founded in 1963 in Paris, the GSF Group is a cleaning and associated services company active in numerous business sectors (airport, food processing, industrial, logistics, nuclear, etc.). Today, the group has more than 35,000 employees and operates internationally.

Close to its employees and clients, GSF is above all a human-centric company that places great importance on values such as quality, proximity, responsibility, and independence.

"The initial challenge was to ensure the traceability of our teams' services. Previously, monitoring was done on paper: each cleaning agent had to manually record their visit time and interventions. The objective was therefore to facilitate this monitoring, especially for sensitive sectors such as pharmaceuticals."

"Several factors led to this choice."

Improving the traceability of team services

States Mr. Djaoui.

GSF therefore sought a solution that would allow it to reliably track its various services. Despite relatively short deadlines, the company took the time to analyze the market before finally choosing the AQ Manager Full Web CMMS solution. Mr. Djaoui explains:

The solution itself, for its ease of use and configuration
The CMMS presentation, conducted by the Director of AQ Manager and prototyped with GSF-specific data
AQ Manager’s human values, which are close to those of GSF in terms of the importance placed on the human and family aspect

"However, the AQ Manager teams evolved it to adapt perfectly to the constraints of the cleaning sector, as well as to our clients' specifications."

"Finally, we particularly appreciated the ease of use and configuration of the AQ Manager solution. The ability to customize it to reflect our company's image was also an asset."

A user-friendly CMMS fully adapted to their needs!

Of course, some adaptations were necessary for this project. Originally, AQ Manager CMMS was maintenance management software designed for tracking equipment and premises, and not entirely for cleaning services as is the case for GSF.

The Full Web CMMS also had to cover GSF’s associated services, which is now fully the case.

"The AQ Manager Full Web CMMS solution has allowed us to win new contracts from clients seeking a digital traceability tool like the one implemented. It has also facilitated communication with our clients by allowing them to access their reporting data directly and at any time."

New contracts won! Facilitated client communication

A huge time saver for GSF teams, who no longer have to systematically compile and send reports by email. It also saves time for clients, who are informed in real time of the services performed. Now, all performance indicators are centralized in AQ Manager, thereby limiting the number of information sources.

"Whether with the sales team, consultants/trainers, or after-sales service, the relationship we maintain with AQ Manager is excellent. We particularly appreciate the responsiveness of the support service."

"For example, why not link the AQ Manager software to customer satisfaction surveys conducted using smileys, in order to implement new procedures in the event of too many negative responses?"

AQ Manager CMMS: A scalable solution

In the future, the GSF Group wishes to continue developing the possibilities offered by AQ Manager CMMS by interfacing this solution with other tools.

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